Shipping & Delivery Policy

TheGynaePsych (thegynaepsych.com) is a digital health consultation platform. We provide exclusively digital services, including but not limited to:

• Smart Consultations (written medical reviews by a qualified doctor or psychologist)
• Live Video Consultations (scheduled video sessions)
• Pregnancy Tracking (digital week-by-week guidance)
• Online Courses (video-based educational content)
• Digital Resources (e-books, PDF guides, and downloadable materials)
• Free Tools (calculators and screeners accessible on the website)

We do not sell, manufacture, or ship any physical goods. No tangible product will ever be dispatched to your address.

All services are delivered exclusively through digital channels:

• Email: Consultation responses, PDF reports, receipts, and account-related communications are sent to your registered email address.
• Patient Account (online dashboard): Your consultation history, reports, and downloads are accessible anytime by logging in at thegynaepsych.com/account.
• Video call link: For Live Consultations, a secure meeting link is sent to your email at least 2 hours before the scheduled appointment time.

No shipping or delivery charges are levied on any service or product offered by TheGynaePsych. The price displayed at checkout is the final amount — there are no hidden fees, handling charges, or logistics costs.

It is your responsibility to ensure that the email address provided during registration is correct and active. TheGynaePsych will not be liable for non-delivery of services caused by an incorrect or inaccessible email address.

If you do not receive your consultation response or digital download within the stated timeframe, please:

1. Check your spam / junk folder.
2. Verify that your email address in your account settings is correct.
3. Contact us at support@thegynaepsych.com or WhatsApp +91 99968 85686.

Because every service we offer is digital, there is no physical shipment to follow — but you can track the status of your order or consultation at any time, and we keep you updated automatically at every stage:

• Track in your account: Log in at thegynaepsych.com/account to see the live status of every consultation — Submitted, Under Doctor Review, and Replied — along with your reports, booking details, and downloads.
• Email updates at every stage: We email you automatically when your payment is confirmed, when your case reaches the doctor, and when your written response or video-call link is ready — so you always know where your order stands.
• Reference / ticket number: Each paid order is issued a unique reference number (shown on screen and in your confirmation email) that you can quote when contacting us to track your order.

For any help tracking your order or service, contact support@thegynaepsych.com or WhatsApp +91 99968 85686. Our team responds within one business day.

In exceptional circumstances — such as a technical issue on our platform, a third-party email delivery failure, or unforeseen unavailability of the assigned doctor — we will notify you promptly and either:

• Redeliver the service within a revised timeframe; or
• Offer a full refund in accordance with our Refund & Cancellation Policy.

TheGynaePsych's digital services are accessible from anywhere with an internet connection. However, our platform is designed for users in India, and all consultations are conducted in English or Hindi. Payment is processed in Indian Rupees (INR). We do not offer localised services for users outside India and cannot guarantee availability for international payment methods.

We may update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of our services after any change constitutes acceptance of the revised policy.