Privacy Policy

This Privacy Policy describes how TheGynaePsychand its affiliates (collectively “TheGynaePsych, we, our, us”) collect, use, share, protect or otherwise process your information / personal data through our website https://www.thegynaepsych.com(hereinafter referred to as “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to:

• Identity & contact information: Name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address.
• Health information: Symptoms, concerns, and medical history that you voluntarily provide when using our Smart Consultation service. This is classified as sensitive personal data and handled with heightened care.
• Payment information: Bank account or credit/debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform), all of the above being in accordance with applicable law(s).
• Usage data: Behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.
• Transaction data: Information related to your transactions on the Platform.

You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We do not knowingly collect information from minors under 18 without verified parental consent.

If you receive an email, a call from a person/association claiming to be TheGynaePsych seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

We use personal data to provide the services you request. Specifically, we use your personal data to:

• Deliver the health guidance, consultation responses, and resources you have requested.
• Assist doctors in handling and fulfilling consultation orders.
• Enhance customer experience and resolve disputes.
• Troubleshoot problems and maintain platform security.
• Inform you about online and offline offers, products, services, and updates (where you have opted in).
• Customise your experience on the Platform.
• Detect and protect against error, fraud and other criminal activity.
• Enforce our terms and conditions.
• Conduct marketing research, analysis and surveys.
• Send our newsletter and weekly health digest (only if you subscribed).
• Comply with legal obligations.

To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. You understand that your access to these products/services may be affected in the event permission is not provided to us. We will never use your health information for advertising, profiling, or sale to third parties.

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. We may disclose personal data to third parties such as:

• Medical professionals: Dr. Neha Sain and/or Mrs. Richa Kohli solely to provide the requested health review.
• Service providers: Trusted third parties who help us operate the platform (email delivery, hosting, payment processing) under strict data processing agreements.
• Legal requirements: Government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

These disclosures may be required for us to provide you access to our services and products, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services.

We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We do not sell, rent, or trade your personal information.

To protect your personal data from unauthorised access or disclosure, loss or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. Health information is encrypted in transit and at rest.

However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

You have an option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. We may in event of any pending grievance, claims, or any other services refuse or delay deletion of the account.

We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. Consultation records are retained for a minimum of 7 years as per Indian medical record-keeping regulations. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. You also have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Withdrawal of consent: Unsubscribe from communications at any time via the unsubscribe link in any email, or by writing to our Grievance Officer. Please mention “Withdrawal of consent for processing personal data” in your subject line. Please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws.
• Grievance redressal: Lodge a complaint with our Grievance Officer at the contact information provided below.

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

We use essential cookies to ensure our website functions correctly. We may also use analytics cookies (e.g., Google Analytics) to understand how visitors use our site. You can control cookie preferences through your browser settings.

Our website links to external sites (YouTube, Instagram, etc.). When such a third-party website collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party website's privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.